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Frequently asked questions
Yes, we do! Each Afterglo piece is handcrafted to order with care and intention. Please allow 5–7 business days for creation and processing before your order ships.
Domestic U.S. orders typically arrive within 3–5 business days after shipping, while international deliveries may take 7–16 business days, depending on location.
You’ll receive a tracking email once your order is on its way.
Each Afterglo piece is made to order with care and intention. Please allow 5–7 business days for crafting and processing before your item ships.
Once shipped, U.S. orders typically arrive within 3–5 business days, while international deliveries may take 7–16 business days, depending on destination and customs.
You’ll receive a confirmation email with tracking once your order is on its way.
Each Afterglo piece is handcrafted to order and custom-sized, making every design uniquely yours. Because of this made-to-order nature, we do not accept returns or exchanges.
However, we want you to love your piece. If your bracelet needs a size adjustment, we’re happy to help. Simply email us for instructions. The buyer is responsible for return shipping, and please allow about one week for resizing and reshipping once your piece is received.
We stand behind the quality and craftsmanship of every Afterglo piece. If your bracelet breaks under any circumstance, we’re happy to offer a complimentary restring as part of our quality assurance promise.
To qualify, please collect at least 90–95% of your gemstones and return them to us for repair. You’ll just cover the return shipping cost, and we’ll handle the rest with care to restore your piece to its original glow.
Yes, we do. We’re happy to help refresh and repair old, mis-sized, sagging, or previously broken bracelets, and in some cases, necklaces and earrings as well.
Repair services start at $5 and are currently available in person at our California pop-ups for drop-off and pickup only.
Contact us
We’d love to hear from you. Whether you have a question about a gemstone, need help with sizing, or would like to inquire about a custom piece, please reach out. Every message is read with care, and we’ll respond as soon as possible.
